Frequently Asked Questions
singular noun: chemical locha; plural noun: chemical loche
Usually, it takes 2–5 days to fulfill an order, after which it's shipped out to you. The shipping time depends on your location and the shipping carriers, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Therefore, please note that the estimated delivery time will be the fulfillment time plus the shipping time.
Also, we're doing our best to get your orders out on time, but during these unprecedented times, delays can happen. We work with production partners and shipping carriers who are all facing industry-wide disruptions because of the impacts of COVID–19. Yeah, we feel you, this sucks for us too, but this is something which is not in our control, and there's not much we can do about this, honestly. Thank you so much for understanding, we really appreciate your patience!
We work with Printful, the most reliable, high-quality print-on-demand order fulfillment company on the planet. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
An additional customs and tax fee may occur on international orders when delivered. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
Pro tip: Package theft is on the rise — if you're expecting a home delivery and you know you won't be home to accept it, please use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor's, please get in touch with us at firstname.lastname@example.org with your order number.
If you did find a mistake in your delivery address, please let us know, and we can either happily resend your order to your correct address once we receive it back from the shipping carrier (in which case, shipping will be at your own cost), or send you a replacement order (in which case, both fulfillment and shipping will be at your own cost).
You'll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com.
We're so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a week's time with photos of the damaged product, your order number, and any other details you may have about your order. We'll get back to you with a resolution as soon as possible!
We don't offer returns and exchanges, because every product you order is printed on demand and made exclusively for you, but if there's something wrong with your order, please let us know by contacting us at email@example.com!
We don't offer refunds at this time, but if you have received any damaged or wrong items, please contact us at firstname.lastname@example.org with photos of the damaged/wrong items, and we'll sort that out for you.
We don't offer exchanges at this time. If you're unsure which size would fit you better, check out our sizing charts — we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that's the case, please let us know at email@example.com within a week after receiving your order. Include your order number and photos of the mislabelled item, and we'll send you a new one!